Charter Foods operates about 450 restaurants in 14 states. When health plan renewal increases topped 20%, HR leader, Leah Taylor, turned to reference-based pricing (RBP) and selected a health plan partner whose member support unfortunately failed to live up to expectations.
Confident in the model, Leah and her broker chose a new partner that could manage costs and provide a better experience – both for her HR team and her covered employees. Leah’s story explores:
For employers and brokers, Leah offers a practical lesson: choosing a different health plan model is only the beginning. The right support makes it work.
