We’re Here to Guide You
It’s normal for a provider’s office to verify your plan benefits. Here are answers to commonly asked questions:
Your Answer: I have health benefits through my employer’s self-funded insurance plan. That means my employer pays provider claims directly. Imagine360, a third-party administrator, processes the claims. I can access care through Imagine Health, Partners Direct Health and HealthSmart. My plan also allows me to see providers outside those networks with rates typically in line with reimbursements you’d get from other networks.
Your Answer: If you aren’t contracted with Imagine Health, Partners Direct Health or HealthSmart, rates are typically in line with reimbursements you’d get from other networks. Please take a minute to call the provider number on my Benefits ID card. A Care Coordinator will quickly explain how easily my benefits plan works.
Your Answer: I can access care through Imagine Health, Partners Direct Health and HealthSmart. My plan also allows me to see other providers. Rates are typically in line with reimbursements you’d get from other networks. Please take a minute to call the provider number on my Benefits ID card. A Care Coordinator will quickly explain how easily my benefits plan works.
Your Answer: The electronic Payor ID is 48143. Or mail them to: Imagine360, PO Box 749075, Dallas, TX 75374. This information is also on my Benefits ID card.
If a provider still wants more information or asks you to pay more than your applicable copay or deductible at the time of care, call the member number on your Benefits ID card. We can talk with them for you.
Quantum Health site: Brookdale.quantum-health.com
Get 24/7 access to your benefits and claim information.
Quantum Health Care Coordinators: 866-871-1216
