Parents and two children with a high-quality health plan enjoy family time at home.

Health Plan Questions?

At Imagine360, we surround you with all the support you need for an easier healthcare experience. When you need help, just call the member number on your Benefits ID card.

We’re Here to Guide You

Answering Provider Questions

It’s normal for a provider’s office to verify your plan benefits. Here are answers to commonly asked questions:

  • What is the name of your insurance?

    Your Answer: I have health benefits through my employer’s self-funded insurance plan. That means my employer pays provider claims directly. Imagine360, a third-party administrator, processes the claims. The plan allows me to see my provider of choice.

  • We don’t recognize your insurance, so how can we confirm your benefits and eligibility?

    Your Answer: The plan allows me to see my provider of choice. Please take a minute to call the provider number on my Benefits ID card. An Imagine360 representative will quickly explain how my benefits plan works.

  • What network does your plan use?

    Your Answer: The plan allows me to see my provider of choice. All your office has to do is bill the plan. Rates are typically in line with reimbursements you’d get from other networks.

  • Where do we submit your claims?

    Your Answer: The electronic Payor ID is 48143. Or mail them to: Imagine360 PO Box 749075, Dallas, TX 75374. This information is also on my Benefits ID card.

If a provider still wants more information or asks you to pay more than your applicable copay or deductible at the time of care, call the member number on your Benefits ID card. We can talk with them for you.

Helpful Links

miBenefits Portal: miBenefits.imagine360.com
Get 24/7 access to your benefits and claim information.

Telehealth Services:
Get virtual care from medical professionals – day or night – no matter where you are. Visit: www.imagine360.com/care or call 844‑715‑1724.

Helpful Resources

Using Your Benefits ID Card
Answering Provider Questions
Imagine360 Member Support
Symptom Triage Flyer

Female physician explains a small boy's care plan to his mother.
Large, partial logo for Imagine360, a self-funded health plan solution for employers

Your health plan can do better. We promise.

Let's Talk