With Imagine360, DOW found what it was looking for — a total health plan solution built around a reference-based pricing (RBP) model that protects the company and its employees from inflated medical costs.
Decker was impressed with how Imagine360 audited bills and lowered healthcare spend — both for the company and for its employees and their families.
But price protection was just the beginning. Imagine360 also includes concierge-level member support delivered by a team of experts who personally guide members through an often confusing and time-consuming medical maze.
“In our old PPO system, what would they tell you? Log onto the website, put in your city and ZIP code and sift through the hundreds of providers,” said Decker. But with Imagine360, all it takes is one call to the plan’s support team and they take care of the rest — helping members find quality providers and book appointments. “Many employees took advantage of that,” said Decker. “The customer support… both on the front end and the back end as an advocate for our bills. We could never get that from our PPO.”
After seeing the savings and support, Decker and his fellow DOW executives were thrilled with their decision to make the switch to Imagine360.