Introducing Imagine360!
For 2027, Rheem is adding a new health plan option administered by Imagine360. Imagine360 is a Referenced-Based Pricing (RBP) health plan that uses established benchmarks, such as Medicare rates and actual provider costs, to determine what it pays for healthcare services.
Meet Your Imagine360 Member Support Team
Beginning November 2, you can call Imagine360 at 844-693-3420 to learn more about the plan, ask questions
about benefits and provider options, and get help preparing for Open Enrollment.
(Reference group number V100053 when you call.)
Provider search
You can choose care through a broad range of providers nationwide. This includes multiple provider networks and Open Access providers, sometimes called out-of-network, for added flexibility. No matter where you get care, Imagine360 works to lower your costs so you don’t overpay. To search providers:
- Enter code: RJENV
- Search by name, specialty or location
- Compare providers, see network status and check quality ranking
Need help? Call 844-693-3420.
Transition of care support
Questions? Call 844-799-1596
With Imagine360, you have...
Complete support
Need to schedule care or have questions about a bill? Just call your personal care team.
Provider choice
You can choose high-quality providers that are right for you and your family.
Cost savings
Automatically get a better price for top-rated care with our built-in price protection.
Why Imagine360?
With most health plans, you’re left to figure things out on your own. Imagine360 gives you: the freedom to choose your providers, a care team that’s always available, and price protection and fair pricing no matter where you go.
Feature
Traditional PPO
Provider Choice
In-network and out-of-network providers
Out-of-network care may result in higher costs.
No network limits
Coverage is the same with Imagine360 contracted and Open Access providers.
How Claims Are Paid
Based on provider charges and negotiated discounts
Costs can vary significantly between providers for the same service.
Price Protection
Claims are reviewed using reference-based pricing to keep care costs fair and reasonable.
Balance Billing
You may be responsible for out-of-network balance bills.
Out-of-network care may result in balance bills.
Advocacy support for
balance bills
Imagine360 works with your provider to resolve billing issues for you.
Learn more about Imagine360
Imagine360
Welcome Overview
Imagine360
Getting Started
Telehealth
Services
Spanish materials available to you
Imagine360
Welcome Overview
Imagine360
Getting Started
Telehealth
Services
Common member questions
How is Imagine360 different?
We believe you deserve quality care at a fair price — and that you shouldn’t have to figure out healthcare on your own. That’s why we include built-in price protection, full member advocacy, and no-cost support from nurses and counselors.
What providers can I see?
With Imagine360, you have access to top-rated in-network providers that deliver care at fair, set prices. They can’t charge more, and you’ll save the most when you choose them. You also have Open Access, which means you can choose a provider even if they’re not in-network. Unlike most healthcare plans, we’ll work to lower your costs so you don’t overpay for care.
Can I keep my current providers?
Yes. Most members keep their current providers. Our goal is for you to get care from providers you trust. If your provider has a question, just give us a call and we can talk with them. Or they can contact us at the number on the back of your benefits ID card.
Will Imagine360 help me find providers?
What is Imagine360 price protection?
Imagine360 plans include built-in price protection so our members don’t overpay for care. After you receive care, your provider sends us a request for payment called a claim. We review it for errors and overcharges. If needed, we adjust the amount paid to the provider. Most providers accept this amount. Price protection may sound too good to be true, but it’s been saving our members money for nearly 20 years.
Have additional questions?
- Call Imagine360 at 844-693-3420