Congratulations!
You're Imagine360 Ready.
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Imagine360 Ready Resources
Help connect employees to Imagine360 support
- Employees can scan the QR code to take them to imagine360.com/ufp
- They can also reach out to the member services phone number at: 844-799-1596
Remember these 3 things
You have the freedom to see doctors you trust
Imagine360 gives you high-quality care at an affordable price
Help is available before, during and after care
Common questions and answers
Q. “Can I still see my doctor?”
A. Say “Your plan gives you the freedom to choose providers. Use the Imagine360 provider search tool to explore your options, and Imagine360 can help if you have questions.”
Q. “Why are we changing health plans?”
A. Say “UFP wants to provide employees a more affordable and better-supported healthcare experience. I can help connect you to the plan resources.”
Q. “What if I have a question about a bill, claim or cost?”
A. Say: “Imagine360 is here to help. Let’s connect you with their support team.”
Q. “Where can I learn more?”
A. Say “Start at Imagine360 resources for UFP. You’ll find Imagine360 support information, informational webinars and other helpful plan details.”
Be a trusted guide
You don’t need to be the expert.
Remember, you don’t have to know every answer. Be the connection to Imagine360 support.
“I may not know the answer, but I know where to find it. Let’s start here.”
Scan the QR code or visit imagine360.com/ufp
Call Imagine360: 844-799-1596
Your role is to connect, not to explain plan details
Communications resources are available to guide employees to Imagine360 support
What You Can Do
What You Shouldn't Do
Listen to employees.
Guess whether a provider will participate
Acknowledge the question or concern.
Interpret medical plan details.
Point people to UFP's Imagine360 resources.
Explain claim outcomes.
Connect people with Imagine360 support.
Promise a cost or coverage outcome.
Questions? Imagine360 is here to help.
Whether you need help finding care, understanding your medical benefits, or resolving a billing question, Imagine360 Member Services is here for you.
Call Member Services
Hours of operation
Monday – Thursday: 7 a.m. – 9 p.m. CT
Friday: 7 a.m. – 7 p.m. CT
Access Your Benefits Online
Coming January 1, 2027
Get plan information, review claims and access helpful resources through your Imagine360 member portal
Still need support?
Most questions can be answered through your online resources or Imagine360’s Member Services team. But sometimes, you need a little more help.
When other tools haven’t resolved your concern, Natalie is here to help you find a way forward.
When to reach out
- A medical bill you don't understand
- A concern that hasn't been resolved
- Help figuring out what to do next
