UFP - Ready - Knowledge Check

Name

Mobile Number

Q1 - What is the primary role of someone who is Imagine360 Ready?

Explain medical plan details Resolve employee claims Connect employees to plan resources so they can make the most of their plan Recommend healthcare providers

Q2 - If an employee asks a question you cannot answer, what should you do?

Guess based on previous conversations Research the answer yourself Point them to imagine360.com/UFP to direct them to Imagine360 support resources Tell them to wait for more information

Q3 - Which messages should someone who is Imagine360 Ready reinforce?

You have the freedom to see doctors you trust Imagine360 gives you high-quality care at an affordable price Help is available before, during and after care All of the above

Q4 - When an employee asks if they can still see their provider, the best response is to:

Call the provider for the employee Look up the provider for the employee Encourage the employee to use the Imagine360 provider search tool, and if they have questions, connect them to Imagine360 support Tell them you need to review their medical plan coverage

Q5 - What resources should you use when helping employees find information?

Google Social media The Imagine360 resources and company communications provided Personal notes from meetings

Q6 - Which statement best describes someone who is Imagine360 Ready?

Medical plan expert Trusted guide Claims specialist Coverage specialist

Q7 - What should you do when an employee expresses concern about the healthcare transition?

Debate the details Dismiss the concern Acknowledge the concern and connect them with support Promise that everything will work exactly the same

Q8 - What are the most important resources at imagine360.com/UFP?

Company policies HR contact lists Imagine360 support information, informational webinars, and more helpful details about the plan Presentation materials

Q9 - Which reminder best reflects being Imagine360 Ready?

I am here to manage your health plan for you I am here to answer every health plan question you have I don’t need to know every answer. I just need to know where they are I have memorized every plan detail

Q10 - What should you reinforce if someone asks how Imagine360 helps make healthcare more affordable?

Every provider charges the same amount Imagine360 focuses on fair costs for care and helps protect members from errors and overcharges Employees should negotiate directly with providers You should explain the plan’s pricing process in detail

Please choose your reward for helping get ready for Imagine360

$25 Amazon gift card $25 Walmart gift card

Are you Imagine360 Ready?