Better care is coming from Imagine360
We believe you deserve quality care at a fair price — and that you shouldn’t have to figure out healthcare on your own. That’s why we include built-in price protection, full member advocacy, and no-cost support from nurses and counselors.
Complete support
Need to schedule care or have questions about a bill? Just call your personal care team.
Provider choice
You can choose high-quality providers that are right for you and your family.
Cost savings
Automatically get a better price for top-rated care with our built-in price protection.
Provider search
Find quality care. Save money.
Starting December 1, you can use Provider Search to find healthcare providers, compare quality ratings, and explore options that may help lower your out-of-pocket costs.
Your provider options depend on which Imagine360 health plan you’re enrolled in.
Getting started is easy
- Select the Imagine360 health plan you’re enrolled in below
- Copy your code and click Start your search
- Enter your code to search by provider name, speciality or location
Imagine360 First Health
OPEN ACCESS PROVIDERS
- Not contracted with Imagine360
With the Imagine360 First Health plan, you can choose providers outside your plan’s contracted options, known as Open Access providers. Because these providers don’t have a contract with your health plan, they may be less familiar with how it works. Check their Historic Provider Acceptance rating to learn about their past experience accepting the plan’s reimbursement.
Search code: VXYRZ
Imagine360 Choice Select and Choice Premier
OPEN ACCESS PROVIDERS
PREFERRED PROVIDERS
- Not contracted with Imagine360
- Contracted with Imagine360
With the Imagine360 Choice Select and Choice Premier plans, in addition to Open Access providers, you also have access to Preferred Providers. These providers have an agreement with your health plan and have agreed to fair pricing. Depending on your plan and location, choosing a Preferred Provider may also help lower your out-of-pocket costs.
Search code: FOHMG
Transition of care support
Need help? Call 844-954-5241.
Why Imagine360?
With most health plans, you’re left to figure things out on your own. Imagine360 gives you: the freedom to choose your providers, a care team that’s always available, and price protection and fair pricing no matter where you go.
Feature
Other Health Plans
Provider Access
Freedom of choice. No network limits + price protection.
In-network only. Out-of-network = higher costs.
Pricing of Services
Fair and clear. Every claim reviewed for a fair price.
Confusing bills with little to no visibility into pricing.
Billing Support
We fight for you. Advocates resolve bills with any provider.
Limited or no help. Members left on their own.
Member Services
Real people, real answers — from care to claims.
Undifferentiated answers. Limited support.
Common member questions
How is Imagine360 different?
We believe you deserve quality care at a fair price — and that you shouldn’t have to figure out healthcare on your own. That’s why we include built-in price protection, full member advocacy, and no-cost support from nurses and counselors.
What providers can I see?
With Imagine360, you have access to top-rated in-network providers that deliver care at fair, set prices. They can’t charge more, and you’ll save the most when you choose them. You also have Open Access, which means you can choose a provider even if they’re not in-network. Unlike most healthcare plans, we’ll work to lower your costs so you don’t overpay for care.
Can I keep my current providers?
Yes. Most members keep their current providers. Our goal is for you to get care from providers you trust. If your provider has a question, just give us a call and we can talk with them. Or they can contact us at the number on the back of your benefits ID card.
Will Imagine360 help me find providers?
What is Imagine360 price protection?
Imagine360 plans include built-in price protection so our members don’t overpay for care. After you receive care, your provider sends us a request for payment called a claim. We review it for errors and overcharges. If needed, we adjust the amount paid to the provider. Most providers accept this amount. Price protection may sound too good to be true, but it’s been saving our members money for nearly 20 years.
Ready to enroll?
Visit your benefits site or talk to your HR team
Have questions? Imagine360 can help.
Your questions can be answered through your online resources or Imagine360’s Member Services team.
When to reach out
- A medical bill you don’t understand
- A concern that hasn’t been resolved
- Help figuring out what to do next
Contact Imagine360
- 844-954-5241
Hours of operation
Monday – Thursday: 7 a.m. – 9 p.m. CT
Friday: 7 a.m. – 7 p.m. CT